Web Help Desk - Mac OS X Server Install

Freeware

51.0 MB

MacsDesign Studio LLC

Description of Web Help Desk - Mac OS X Server Install 8.4.6.10:
The Web Help Desk is an affordable and intuitive web based help desk software for your service desk software, customer support software, and issue tracking software needs.

Are you using "email" and "sticky notes" on your monitor to track your help desk team's issues and requests? …or STOP PAYING EXCESSIVE ANNUAL FEES for your current help desk software solution!

Say "good bye" to your current, inefficient help desk solution and streamline your IT service desk with the Web Help Desk; the best of breed, cost effective, extremely easy to configure, browser based Help Desk Software.

CORE FEATURES INCLUDE:

100% Web-based IT Service Management (ITSM) Solution -
Incident & Problem Management (Issue Tracking) -
Asset & Configuration Management (CMDB) -
Two-Way E-Mail Correspondence -
Knowledge Base Management -
LDAP / Active Directory Synchronization -
Reporting Included -
Customer Satisfaction Survey Management -
Vendor Neutral: Windows, Mac OS X, Linux, or Unix

As a "help desk" continues to evolve into a full "service desk" entity, the Web Help Desk solution intuitively tracks and automatically routes *any* form of requests; from technical support requests to change management requests to non-technical support requests.

Intuitive point-and-click configuration and intuitive end-user experiences within the Web Help Desk allows your organization to deploy help desk features and work flow that make the most sense for your help desk's daily operations.

Install the server-side help desk software on virtually any operating system of your choice: Mac OS X, Windows, Linux, or Unix. The choice is yours!

The Web Help Desk’s web based customer support software allows your IT service desk to run more efficiently, effectively and at a lower cost of ownership; resulting in faster incident resolution, controlled costs and increased customer satisfaction.

Supported OS: Mac OSX, Mac OS 10.4, Mac OS 10.5

Jitbit HelpDesk
Jitbit HelpDesk - customer support and knowledge-base software. Jitbit HelpDesk is a web based help desk solution ("ticket system"), designed to deliver outstanding customer service to your clients. Easy to install, accessible from anywhere via web. more info download

LBE Web Helpdesk
Help Desk software designed to be operated via your web browser. Use it on the Internet, an Intranet or even run it locally on a stand-alone machine.Features:Operator and end-user access. Automatic escalation. Email notification. etc more info download

Help Desk-99
Easy to use helpdesk software - sensibly priced. Two user licence included. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. more info download

Freeware HelpDesk CentreDesk Group
CentreDesk is a freeware multi-user helpdesk solution. One of the four CentreDesk Help Desk group, that are affordable and easy to use. Fast, easy help desk call logging, easy help desk call tracking, with the full history of all actions taken. more info download

WN Help Desk
A help desk solution that runs under Microsoft Access with a backend database of either Microsoft SQL or Microsoft Access. WN Help Desk Standard uses only the Access backend database, while WN Help Desk Enterprise can use either the Access backend... more info download

HelpdeskCustomerSupport
HelpdeskCustomerSupport HelpDesk Customer Support FAQ knowledge base Trouble ticket software. HelpdeskCustomerSupport provides web-based problem resolution software that includes knowledge bases, support task automation, and self-help options.Web... more info download

EMAGINETIX Helpdesk
EMAGINETIX HelpDesk is a web based helpdesk application that helps your company manage customer support issues. more info download

LBE Desktop Helpdesk
Easy to use helpdesk software - sensibly priced. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Extensive reports supplied. more info download

BridgeTrak Help Desk , Tracking and PC Inventory Software
Help Desk and tracking software with components for Web and PC I. more info download

Macros
Macros - Help Desk Reply Automation and Macro Software. Macros allows you to store your commonly typed information and recall it instantly using hotkeys. (EG. F1, F2 etc...) it is the ultimate time saving tool for your help desk support... more info download

LBE Free Helpdesk
Free multi-user helpdesk system - no timeouts, no tricks!!! Absolutely no charge for use. This is an earlier version of our helpdesk system and is completely free to use. Features: Audit Trail, E-mail notifications,Prioritize, Categorize, Flexible...

LBE Web Helpdesk
Help Desk designed to be operated via your web browser. You can use LBE Web Helpdesk on the Internet, an Intranet or even run it locally on a stand-alone machine. LBE Web Helpdesk can be installed on any Microsoft web server. It can be accessed...

Polar Help Desk
Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department. ...

Help Desk for IIS
Help Desk for IIS is a web-based help desk software solution for delivering customer service and support. It easily installs on your web server as ISAPI extension for Microsoft Internet Information Services. You don't need any additional...

Web Based Helpdesk Add-In for MS Outlook
A web based help desk solution add-in for MS Outlook for small businesses & enterprises giving you an essential & easy to use support platform for your employees & customers. It improves efficiencies & decreases expenses, so reduces overall costs....

Call Centre
Call Centre is comprehensive, fast and easy to use support desk software for businesses dealing with customers problems and service requests. With Call Centre you can record and resolve problems, store information about your customers, organize...

DataTrack System
The DataTrack System is an affordable, web enabled service and support management system designed for call centers, help desks, customer support centers, IT departments, and software development teams. Comprised of the DataTrack Server, Desktop...

Asset Navigator
Asset Navigator is an integrated Help Desk and IT Service Management solution that enables you to streamline all aspects of your IT infrastructure - from Service Management to automated Asset Management and Network Administration. IT Service...

ieSupportManager Helpdesk
ieSupportManager is a fully featured desktop and web based helpdesk system. Features include a web interface, email notifications, email logging, knowledgebase, contract management facilities and a comprehensive suite of reports. ieSupportManager...

LBE Desktop Helpdesk
Easy to use helpdesk software, sensibly priced to suit all businesses. Powerful HelpDesk Software:- LBE helpdesk software will help you manage and control your helpdesk operation, without forcing you to change the way you work. Many of our...