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Help Desk Software 1.0.0
- $ 100.00
- 170.6 MB
Description of Help Desk Software 1.0.0:
Online web based help desk software with Ticket Management, Live Chat module, On-Demand & On Premises both, Free to try and absolutely free upto 3 Staff/Agents. Online web based help desk software: - Free upto 3 Staff / Agents - 30 Days Trial. - Ticket Management, convert Emails into Tickets and manage them by setting up rules. Create SLA Plans to provide timely response to Customers. - Web based Live Chat, provide instant customer support, increase the customer support capacity and reduce costs over the phone calls. - Self Service Portal, allow customers to track their tickets and reduce workloads on repetitive issues with the help of Knowledgebase Articles. - 24/7 Support, providing 24/7 Customer Support and Technical Assistance through Emails / Live Chat / Phone / Remote.
Supported OS: WinVista x64, WinVista, WinServer, Windows XP, Windows Vista Ultimate x64, Windows Vista Ultimate, Windows Vista Starter, Windows Vista Home Premium x64, Windows Vista Home Premium, Windows Vista Home Basic x64, Windows Vista Home Basic, Windows Vista Enterprise x64, Windows Vista Enterprise, Windows Vista Business x64, Windows Vista Business, Windows Server, Windows 2000, Win7 x64, Win7 x32, Win2000
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Communication between the user who logs the ticket, the help desk agent and the support engineer must flow smoothly, especially during time-sensitive events that could cause downtime. IT help desk software must also properly...
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